Problem Solving Toolbox ; v( g6 ~4 U; J/ D. O2 G0 \1 c/ i
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[size=67%]-5 Why 5 m; S8 x+ C4 I0 O9 u5 L[size=67%]-Is-Is Not Matrix 0 i/ y8 w: G% U- F; [" ~[size=67%]-Problem Solving Tree 0 f9 g& [6 j9 j) i: q |9 d9 i( a" D& s) ?* c) u' E# v `7 k
[size=111%]•5-Why is a Root-Cause-Analysis tool ( \/ Q+ P* @$ } M, ~[size=111%]•5-Step is a Problem-Solving-Process " ~- Z8 b2 k! F$ |( I
ØStep 1: Identify and define the problem. 1 f m3 e: }9 K& `" IØStep 2: Take immediate action to prevent the problem from reaching the customer. 5 [" \7 C' u9 m N% N1 i6 z7 @7 o3 A6 j
ØStep 3: Identify the root cause of the problem. 1 |! E. v% x7 n9 I. _& pØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem. 1 Z; X* x# H, t' v
ØStep 5: Verify that the corrective action is effective.
发表于 2010-6-2 08:52:33
