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Problem Solving Toolbox & w- ?# B- @& |9 @8 a
! }/ F( \/ R1 S) v$ W5 E, u ; w/ f' O( n! [1 n# V+ y
[size=67%]-5 Why ' p( S2 B% {* O$ t3 D5 N. B/ l: A
[size=67%]-Is-Is Not Matrix : \/ ? Z" i$ d- t! l ?) I
[size=67%]-Problem Solving Tree E, X) L" E1 a0 Z$ B) C
4 D2 f( w: b Q, |2 j [size=111%]•5-Why is a Root-Cause-Analysis tool - h; W" Q( ~9 W9 [+ U
[size=111%]•5-Step is a Problem-Solving-Process
; l* N8 }& ] w* }' J. j! j$ qØStep 1: Identify and define the problem. , X7 F4 R" H3 }: n! y9 y9 w8 O
ØStep 2: Take immediate action to prevent the problem from reaching the customer. , \- c. x& l6 O5 }
ØStep 3: Identify the root cause of the problem. # B/ G7 A& Q* R
ØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem.
* t7 z/ ]* {) u m4 p( ^ØStep 5: Verify that the corrective action is effective. |
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发表于 2010-6-2 08:52:33
