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Crosby's 14 Steps To Improvement1 e4 i' [& L8 v- U! A/ s
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• Crosby’s 14-step approach for quality
* h9 h1 i+ ]6 R& m+ J) z# Vmanagers to get their organizations on track! N2 { t: z: H
focuses on long-term employee participation,: f! x9 E9 r8 E' z
not short-term motivational tactics.
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$ K {) w8 D" Z3 `. V* {• This article is adapted from chapter eight of
- ~' D, J% }4 n# C* pQuality Is Free: The Art of Making Quality$ C2 A9 m5 W- V0 t4 z
Certain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
