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Crosby's 14 Steps To Improvement
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' l1 C) Z p8 H% d, E8 P. n• Crosby’s 14-step approach for quality t2 N5 B$ s n. r4 ]: {
managers to get their organizations on track
* g5 k1 A) x) |# J# Zfocuses on long-term employee participation,
/ I9 m1 f: h* @2 H/ d: L0 ? Z1 Y# ]not short-term motivational tactics.. }6 w9 R) n- H2 j8 C1 W; m
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• This article is adapted from chapter eight of
& V& [. I0 l8 i. B2 y+ E- d0 y, N' @$ ?Quality Is Free: The Art of Making Quality
% _. H( k( u* _3 jCertain, originally published in 1979. |
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