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Crosby's 14 Steps To Improvement$ ?9 g6 k! ^" q0 |2 J9 P- B) W
/ U, }" ~8 _ |- o! _$ g* Z3 R, P" y$ W7 g1 y
• Crosby’s 14-step approach for quality
% ~/ R' s0 i3 Emanagers to get their organizations on track
3 H/ t r% S! Zfocuses on long-term employee participation,
9 z( ~& y! z8 @% {5 ?) R/ G, mnot short-term motivational tactics.
, e# a- n$ w# K* q' {
9 E4 w; H$ u# e. k2 T: {• This article is adapted from chapter eight of) ^9 G+ ~% `& ]& F& ?0 B
Quality Is Free: The Art of Making Quality1 n! u4 v1 o) \, V' n. J* O8 @# R
Certain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
