保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
Protecting the customer
6 {( t9 C- W' r' T; y
. r0 I6 R+ x8 \/ }* R- s
•        Process FMEA
/ `/ R0 \- Z9 d& ^3 a1 t-        Eliminate or reduce the frequency of occurrence of unacceptable products.
-        Increase the detection of unacceptable products
-        Aid in the analysis of New manufacturing and assembly process
-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
-        Identify process deficiencies
& o0 D7 L- y$ |% s
/ T* C+ T7 x! z5 `- `: b! T0 y•        Process Control plan
-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
-        Ensure all critical and significant characteristics are controlled to specification.
-        Provides for appropriate operator instructions and reaction plan
+ r9 a( B9 q2 t; p' y# P) o-        Implement prevention strategies from PFMEA
. E7 c+ j  }5 X- S-        Incorporate lessons learned
-        Process must be operated in accordance with the Control Plan – It’s a contract
) q* ~: O4 U) C" c: U
& l& h! ?6 @2 U3 F•        Production Process Review ( Process control audits):
-        In depth review of supplier’s process
-        Assess the gap between process documentation and actual practice
% x" k( `5 I% }' y& [-        Document review:
        Process flow chart and control plan
        PPAP
        Work instructions
-        Observations from plant floor
-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies
- C3 D, w$ R+ s" [! j% F
•        Root cause analysis – 5 Why
1 p" n- }+ p) d6 L' k8 `-        conduct a “5-Why” investigation to accurately identify the root cause
        for the specific problem
3 N* O! E( |- a& p, v& f, ~+ XWhy did we have the problem?
        for Why the problem was not detected
Why did the problem reach the customer?
        For the “system” allowed the problem to occur
Why did our “system” allow it to occur?
1 ~6 V9 b4 p4 O# X6 ^3 z7 ^! _
( w$ j% U# W" J. u$ M•        Change control
Task description:
Common change control process for changes suggested by supply base
•        Purpose:
-        communize company change process methodology
* ~2 f( }1 h5 d; t; @- l3 L) ]-        ensure the full impact of proposed change is analyzed prior to  implementation
3 w+ Y; D+ X' M' s: B3 ~•        Application
When a supplier requests a change to a part after full PPAP
3 Y( W! L, g5 `. z•        Methodology
-        supplier submits Supplier Change request/Review (SCRR) form
-        supplier change request is assigned a tracking number by supplier quality
# [, k# ^7 P) t& H  J: K8 e7 B. f  h-        section 3 of SCRR is completed and disposition determined by company
•        Supplier change Request/Review
/ y8 F. Z1 q. K5 B) Z-        section 1: change description: anyone can initiate
-        section 2: change impact:
! E( z* l! D* y; u, HCompleted by supplier
Implementation Plan including contingency plan
-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
4 w% U. D$ U4 r•        Rejected SCRR
-        feedback to supplier copies of SCRR
2 a5 S% p, U% J+ R; h-        file original SCRR records in SCRR tracking system
' S4 k: K' ]$ t) j' @•        Approved SCRR
) \. R0 D/ ~' c$ w) u-        SCRR distributed and records filed
-        Company’s drawings/Documents updated as required
-        Production trial run completed, if required
-        PPAP
$ e% B$ _$ q$ l) {: {3 @( L-        Change implemented by supplier
5 Q+ p' G" ?* w' E* d•        Supplier data received
-        SCRR sections 1 & 2 completed
-        Include supporting information
# @* r1 N7 o& \Implementation timeline
Sketches, drawings
2 J+ G  I3 y) g4 W  DSample parts
+ W2 L# N% k  I: B0 Q3 RContingency plan
-        Approved SCRR
PPAP documentation: submission requirements determined by supplier quality
' S" h0 S8 S! {8 R( i/ M" l: \Company implementation requirements determined by SQE:
        Production trial run
0 T, R5 y+ d) A5 C* W  M, L7 e9 t        Run @ rate(task 16)
0 \. a3 [) t4 J- E3 y        Early production containment(task 14)
" g" r0 ~9 Q! a7 o" W- W3 H•        Summary
0 y! ~5 V5 w: S  M: }0 x-        Supplier submits SCRR of proposed change prior to implementing change
-        Company functional areas approve or reject
-        PPAP and other implementation requirements as defined on SCRR completed
' F2 W7 g3 S  |% g3 O-        Approved change implemented
-        Supplier starts production with change implemented in coordination with company receiving plant