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Problem Solving Toolbox 9 A$ h l8 F5 ~% U/ g4 R- C" D
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2 f; C5 U+ y* U2 R, I, \[size=67%]-5 Why 4 t: d& v4 I. I8 c
[size=67%]-Is-Is Not Matrix 6 f: D8 |2 {/ T3 d# ]0 ~3 H
[size=67%]-Problem Solving Tree 3 `* } w! A& e i5 f
9 F7 j" c# B& K& j# _" Z [size=111%]•5-Why is a Root-Cause-Analysis tool . k% x4 q- t Y( Q
[size=111%]•5-Step is a Problem-Solving-Process 0 |) Y3 M! |; ]4 D. \( a" E- @
ØStep 1: Identify and define the problem.
2 s @/ e ?# d) N9 i) r* ]ØStep 2: Take immediate action to prevent the problem from reaching the customer. 8 H V* m5 @- V# }; |" O
ØStep 3: Identify the root cause of the problem.
% D1 s4 w9 Y5 N- H! T$ z8 gØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem. ! w* H4 n' k0 b( o; q
ØStep 5: Verify that the corrective action is effective. |
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发表于 2010-6-2 08:52:33
