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Problem Solving Toolbox
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) @ a: ]4 a1 x$ q: C# ^3 F[size=67%]-5 Why 8 C$ D5 k( A) G9 A% V$ D
[size=67%]-Is-Is Not Matrix
6 ^. {7 x2 C! Z! [[size=67%]-Problem Solving Tree
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* V3 C. V- ]2 e, ^ F [size=111%]•5-Why is a Root-Cause-Analysis tool
! `: s- R4 I" j# A d7 f[size=111%]•5-Step is a Problem-Solving-Process 7 e) w4 G) k+ l" Z( M
ØStep 1: Identify and define the problem. 9 `8 {" ^$ A3 z% t- J
ØStep 2: Take immediate action to prevent the problem from reaching the customer. . t* [% p1 h' A" e" F# \
ØStep 3: Identify the root cause of the problem. # ?* d$ B$ g, `1 ^
ØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem.
' |. t( }4 _' O4 U$ w( T9 OØStep 5: Verify that the corrective action is effective. |
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发表于 2010-6-2 08:52:33
