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Problem Solving Toolbox
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" @9 T! ?+ C5 U% N) g9 y[size=67%]-5 Why
9 R5 S1 W8 F) W0 T4 u[size=67%]-Is-Is Not Matrix $ P, A9 i9 V2 j, i4 b) x3 R, K
[size=67%]-Problem Solving Tree ( a9 Y, o. `- B, T% o
% {- G$ B. q& _ K: `" Y( K& ?# @6 H8 l [size=111%]•5-Why is a Root-Cause-Analysis tool
j$ r0 o) ~6 C- Z6 N[size=111%]•5-Step is a Problem-Solving-Process
6 @4 ~! \4 N6 Z3 I- bØStep 1: Identify and define the problem.
5 s) Z. N, q( E# I8 r( t5 pØStep 2: Take immediate action to prevent the problem from reaching the customer. % o2 z, F0 N7 E3 [1 G
ØStep 3: Identify the root cause of the problem.
/ o/ t# E3 k6 S( w6 V" ~; OØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem. $ p- G) t n7 A
ØStep 5: Verify that the corrective action is effective. |
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发表于 2010-6-2 08:52:33
