I think that we shall deeply understand the following concept firstly:/ a" ~( d- v! C0 T% \
1) Cross function team) V/ c3 m" |1 R" n
2) Process approach from ISO9k and Agenda(a book)/ l, q+ t9 G0 G; N8 i s
3) BU management - N; `9 e t" T2 ?' A4 ]$ `. ]: M* A# c( H0 _1 q/ h* C
And then you will draw a right answer out...