| D0 | PREPARE FOR THE GLOBAL 8D PROCESS6 A% ?, h/ k; ]3 G1 D" \
In response to a symptom, evaluate the need for the 8D process. If necessary, provide Emergency Response Action to protect the customer, and initiate the 8D process. |
| D1 | ESTABLISH THE TEAM& ]5 y) ]* Q7 c
Establish a small group of people with the process and/or product knowledge, allocated time, authority, and skill in the required technical disciplines to solve the problem and implement corrective actions. The group must have a designated champion and team leader. The group begins the team building process. |
| D2 | DESCRIBE THE PROBLEM
8 h) A+ y2 [" d" `' t1 jDescribe the internal/external customer problem by identifying "what is wrong with what" and detail the problem in quantifiable terms. |
| D3 | DEVELOP INTERIM CONTAINMENT ACTIONS(ICAs)4 [( _6 W1 i' i8 c
Define, verify and implement the Interim Containment Actions to isolate effects of the problem from any internal/external customer until Permanent Corrective Actions are implemented. Validate the effectiveness of the containment actions. |
| D4 | DEFINE and VERIFY ROOT CAUSE and ESCAPE POINT
& {) l2 \2 V$ L) g, ~Isolate and verify the root cause by testing each root cause theory against the problem description. Also isolate and verify the place in the process where the effect of the root cause could have been detected and contained. |
| D5 | CHOOSE and VERIFY PERMANENT CORRECTIVE ACTIONS (PCAs) FOR ROOT CAUSE and ESCAPE POINT
1 y! E1 a M( O! w8 A/ p- L, wSelect the best Permanent Corrective Actions to remove the root cause. Also select the best PCAs to contain the effect of the root cause. Verify that both decisions will be successful when implemented without causing undesirable effects. |
| D6 | IMPLEMENT and VALIDATE PERMANENT CORRECTIVE ACTIONS (PCAs)
) ~1 t. r8 K- d: f' LPlan and implement selected Permanent Corrective Actions. Remove the ICAs. Validate the actions and monitor the long-term results. |
| D7 | PREVENT RECURRENCE
8 y9 b: K i& I# S( E3 kModify the necessary systems including policies, practices, and procedures to prevent recurrence of this problem and similar ones. Make recommendations for systemic improvements, as necessary, and document Technical Lessons Learned. |
| D8 | RECOGNIZE TEAM and INDIVIDUAL CONTRIBUTIONS
4 B8 \0 f" W1 ~+ D7 Z! CComplete the team experience. Sincerely recognize both the team and the individual contributions and celebrate. |
发表于 2008-3-27 23:01:46
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