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Crosby's 14 Steps To Improvement. ]6 [6 }( J! y( p
_( B: d4 A) k8 E+ q: [
# }: m9 C3 y4 O* [• Crosby’s 14-step approach for quality' d; f) l5 v3 N/ H3 ]
managers to get their organizations on track
) J- }& |1 S# V) z+ Zfocuses on long-term employee participation,
) }; u+ @* a! ^0 e' c; m# anot short-term motivational tactics.
1 z+ s2 g1 f, |
% j# g4 {& C3 ]$ {3 p- X* [• This article is adapted from chapter eight of
, i+ Q2 q% [9 g( \Quality Is Free: The Art of Making Quality
/ ` |; Y2 ^+ f) D% o: D9 xCertain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
