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Crosby's 14 Steps To Improvement
; P3 ~/ z* R p( r) A! L( Q" T. u0 C: R' U. N
! `9 ~4 \+ G9 f1 J+ Y• Crosby’s 14-step approach for quality
6 ~' v9 I& d: Mmanagers to get their organizations on track& H# r) y2 ` W4 s6 S9 H
focuses on long-term employee participation,
4 A8 N, q0 f; j2 {not short-term motivational tactics.
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, `( w# e: O) [' w: o; h+ @' L1 h• This article is adapted from chapter eight of
% H" d; B. K5 i4 p2 B, WQuality Is Free: The Art of Making Quality
7 p x, m) r$ h% @- {* QCertain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
