保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
Protecting the customer


5 K' w0 O) q3 f: |; Y•        Process FMEA
5 y% d% R. L7 Q, c) X* }-        Eliminate or reduce the frequency of occurrence of unacceptable products.
* k+ f: T3 ?& [- r& N-        Increase the detection of unacceptable products
; _5 d8 N9 E/ x1 F2 a9 C5 F-        Aid in the analysis of New manufacturing and assembly process
) x8 _: `  K5 q) o/ F' |9 u-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
% t/ ^: d" y% g9 l. ~0 G-        Identify process deficiencies
  X7 U. C4 ^6 [% Q9 f# C; U4 ^
•        Process Control plan
1 p  q8 y; Z* l! O/ D" u. w-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
  h0 w! ?" v4 M2 c5 `- w- I# ^-        Ensure all critical and significant characteristics are controlled to specification.
-        Provides for appropriate operator instructions and reaction plan
$ T8 k( n' ~3 N+ t) D5 }-        Implement prevention strategies from PFMEA
-        Incorporate lessons learned
-        Process must be operated in accordance with the Control Plan – It’s a contract
* Y, o3 Y7 `; _0 B
•        Production Process Review ( Process control audits):
-        In depth review of supplier’s process
# a+ h  N8 ~* w: n- J) b0 |9 c-        Assess the gap between process documentation and actual practice
0 _8 ^; j5 e, |1 G' s-        Document review:
. {  W2 B/ ]* t. Y4 s$ Z        Process flow chart and control plan
        PPAP
        Work instructions
$ K( E% A+ `* J. E: C-        Observations from plant floor
* }% Y& e' [  C" `" U6 o-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies
, X) p/ e/ B% h$ ~9 y/ p, }/ Y
( |) n! |! R& b& Y5 c$ z- B, h( O# c•        Root cause analysis – 5 Why
-        conduct a “5-Why” investigation to accurately identify the root cause
        for the specific problem
Why did we have the problem?
2 V5 H- \* n3 G# J9 [) M4 f. \        for Why the problem was not detected
- j' q! w; E+ W5 x9 p" p' ]+ W- S* @Why did the problem reach the customer?
# Z, C5 w1 z% \2 V' N2 G6 c3 A        For the “system” allowed the problem to occur
0 H- i' V8 S8 {. L4 f: {% WWhy did our “system” allow it to occur?

3 T2 R$ d+ X# j+ ^•        Change control
Task description:
/ H+ y5 b( e' x* A: vCommon change control process for changes suggested by supply base
  {. v8 E, Z% a' s% D•        Purpose:
! E0 v% ]( V# u! j6 \2 b-        communize company change process methodology
-        ensure the full impact of proposed change is analyzed prior to  implementation
•        Application
$ J3 U. {, s  R1 W+ n; r2 H  gWhen a supplier requests a change to a part after full PPAP
  v8 A: [. w$ D$ [  Q' T9 Q/ g•        Methodology
-        supplier submits Supplier Change request/Review (SCRR) form
-        supplier change request is assigned a tracking number by supplier quality
-        section 3 of SCRR is completed and disposition determined by company
•        Supplier change Request/Review
-        section 1: change description: anyone can initiate
-        section 2: change impact:
Completed by supplier
Implementation Plan including contingency plan
4 k! `/ @0 \" D-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
" \+ P& ?; N+ z( Q•        Rejected SCRR
) b4 q9 b* S" u+ V  x-        feedback to supplier copies of SCRR
-        file original SCRR records in SCRR tracking system
! I2 t8 L6 n( ^: o•        Approved SCRR
. a4 Q8 z1 ~, V7 d: {. z2 P1 [-        SCRR distributed and records filed
-        Company’s drawings/Documents updated as required
-        Production trial run completed, if required
-        PPAP
-        Change implemented by supplier
•        Supplier data received
-        SCRR sections 1 & 2 completed
* q1 i, I! f- i8 X$ k# ?-        Include supporting information
3 p- y* u& ^* h% n* Y; O5 eImplementation timeline
Sketches, drawings
Sample parts
- s0 j0 G: I& P! j' I& U# |Contingency plan
-        Approved SCRR
6 K- ?+ p  O5 G0 X9 N% G0 dPPAP documentation: submission requirements determined by supplier quality
6 _% \' X: l4 J9 [& J# _/ ]Company implementation requirements determined by SQE:
        Production trial run
3 b& g8 W$ R9 f, O* @3 Y" f  A! H9 ^        Run @ rate(task 16)
2 X* F) J+ x* K/ s& ?1 P# I& S0 V        Early production containment(task 14)
•        Summary
3 }+ A  q4 j+ W-        Supplier submits SCRR of proposed change prior to implementing change
7 g' k6 L& w, p/ ]4 z-        Company functional areas approve or reject
- a. B9 P% o) G7 U" b-        PPAP and other implementation requirements as defined on SCRR completed
# s4 X% @3 j! E8 M' e-        Approved change implemented
-        Supplier starts production with change implemented in coordination with company receiving plant