|
|
马上注册，结识高手，享用更多资源，轻松玩转三维网社区。
您需要 登录 才可以下载或查看，没有帐号？注册
x
Problem Solving Toolbox
% L4 y8 R( T; p. o7 @. u2 g( J3 a% p( z. _, }& B
5 h. L( b; c/ i1 z
[size=67%]-5 Why
- z9 [5 z- h/ L, F" u, N[size=67%]-Is-Is Not Matrix
- [& J# w" e$ u$ l6 [2 \5 O2 \[size=67%]-Problem Solving Tree
/ a5 f4 G- `1 j# j4 k4 F$ j& e' h+ y5 n& ^% B4 j5 l! x0 W7 r/ f# j6 x
[size=111%]•5-Why is a Root-Cause-Analysis tool
" s F' H, J! N) Z) h[size=111%]•5-Step is a Problem-Solving-Process 0 O' t- a( K( G5 A! T# J, z
ØStep 1: Identify and define the problem. + o- ]7 K; y! n- O# @; L8 }# ~3 Y
ØStep 2: Take immediate action to prevent the problem from reaching the customer.
3 z- A" i& R3 s+ x7 nØStep 3: Identify the root cause of the problem. D" T; l, V9 L4 W6 y2 c7 t/ L, A# S1 ]
ØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem. 2 k0 P5 o9 T8 ]' |( a% p
ØStep 5: Verify that the corrective action is effective. |
|
发表于 2010-6-2 08:52:33
