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Problem Solving Toolbox
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[size=67%]-Is-Is Not Matrix
/ V! y% X1 K+ z6 q( r6 h[size=67%]-Problem Solving Tree
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# r2 s8 _/ W5 |4 ^8 @7 G; [0 u [size=111%]•5-Why is a Root-Cause-Analysis tool
) E: \ v7 J4 H+ t* K7 V/ U- x4 v[size=111%]•5-Step is a Problem-Solving-Process 1 X' j' `( ~# y7 m* @* r: O/ R
ØStep 1: Identify and define the problem. F2 g. a# n: b8 X9 s
ØStep 2: Take immediate action to prevent the problem from reaching the customer. & Y+ @5 j, v& T9 H# I) e7 J/ j
ØStep 3: Identify the root cause of the problem.
5 A' L5 B* c5 {; Q- @- n9 B+ VØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem.
8 c g1 ?9 I" zØStep 5: Verify that the corrective action is effective. |
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发表于 2010-6-2 08:52:33
