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Crosby's 14 Steps To Improvement
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3 U) C& }; n3 Z! A( E% F7 Y( g• Crosby’s 14-step approach for quality
$ W* U9 Z) X" Z9 c; E7 xmanagers to get their organizations on track2 [: f2 U6 j2 C6 q/ L! ~
focuses on long-term employee participation,
) ]1 U5 T% J/ Y+ x! d, q' snot short-term motivational tactics.8 ~ j" C8 m- x+ A4 i1 s% I
8 P6 G' W0 _0 y
• This article is adapted from chapter eight of
* x$ E, T* O, p" V* U7 SQuality Is Free: The Art of Making Quality3 g/ N/ |& C% J# V* \* }; J
Certain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
