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Crosby's 14 Steps To Improvement
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8 w6 P# J v9 j- U4 Z• Crosby’s 14-step approach for quality0 s' f: c' x! K6 \
managers to get their organizations on track
4 c' ?) Z7 F' F4 x. j9 vfocuses on long-term employee participation,# _( {+ O- d1 L3 l+ {- J b' r" a8 K3 N
not short-term motivational tactics.+ ?$ |0 X" f5 M" y, |0 @
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• This article is adapted from chapter eight of
* K0 N/ U6 o: c8 K3 f iQuality Is Free: The Art of Making Quality
1 L, S) n& p1 N) ?! `% SCertain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
