保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
Protecting the customer


•        Process FMEA
-        Eliminate or reduce the frequency of occurrence of unacceptable products.
-        Increase the detection of unacceptable products
: b; h; W/ i- l( W: T3 }-        Aid in the analysis of New manufacturing and assembly process
-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
  R: X1 _  J  k* \8 a; C-        Identify process deficiencies
% Y  S) T/ \  W" D9 ?  a
" L; p" }6 J7 R( a4 g8 _+ l: M•        Process Control plan
* a4 [# [4 m3 ?( h* M9 S: U1 i-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
-        Ensure all critical and significant characteristics are controlled to specification.
-        Provides for appropriate operator instructions and reaction plan
-        Implement prevention strategies from PFMEA
6 t( B/ s# S+ t-        Incorporate lessons learned
-        Process must be operated in accordance with the Control Plan – It’s a contract

•        Production Process Review ( Process control audits):
" k7 F! A" P( m0 s) j# S" O2 c7 z-        In depth review of supplier’s process
-        Assess the gap between process documentation and actual practice
* p, D) I! u- ~; p9 z. u-        Document review:
        Process flow chart and control plan
  m! H+ A! H) q        PPAP
  ?) E8 W* {9 ^4 F7 K& b. R- n        Work instructions
& F. t$ b( i" Y* q  T& E' G-        Observations from plant floor
0 [% y+ P% D$ Z-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies
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4 `" h' ]& y/ K- g2 N- j* z•        Root cause analysis – 5 Why
  K3 Y2 }7 X4 b. L7 v; E! E' M6 y-        conduct a “5-Why” investigation to accurately identify the root cause
7 \! b0 w* q4 C& v. @        for the specific problem
Why did we have the problem?
        for Why the problem was not detected
Why did the problem reach the customer?
        For the “system” allowed the problem to occur
6 {$ V5 o+ X" K! F. L1 RWhy did our “system” allow it to occur?
4 U  n6 c  ?9 S7 u3 k3 D
•        Change control
Task description:
Common change control process for changes suggested by supply base
& |- d5 a9 q5 X•        Purpose:
. d1 m4 T8 t3 K-        communize company change process methodology
-        ensure the full impact of proposed change is analyzed prior to  implementation
•        Application
  n4 ~& N) N/ L0 PWhen a supplier requests a change to a part after full PPAP
•        Methodology
-        supplier submits Supplier Change request/Review (SCRR) form
4 _! T! Z: q0 q9 v+ Y) C. k-        supplier change request is assigned a tracking number by supplier quality
-        section 3 of SCRR is completed and disposition determined by company
0 ~  X3 h8 E! `' r3 N•        Supplier change Request/Review
$ S/ f4 F1 V" E" A, u  K7 Q7 q-        section 1: change description: anyone can initiate
-        section 2: change impact:
Completed by supplier
5 @6 \/ ~6 t; I, |8 x/ TImplementation Plan including contingency plan
6 o& G& c: F* [% j# r& u1 z1 v-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
& }9 ?( R. u* T6 b•        Rejected SCRR
' b6 e( _: |+ p, E6 _-        feedback to supplier copies of SCRR
-        file original SCRR records in SCRR tracking system
# k' T# d- ?7 @- U2 e  `) i2 ]" e•        Approved SCRR
$ F: r8 ^' \2 e-        SCRR distributed and records filed
" F) ~8 N9 E* p-        Company’s drawings/Documents updated as required
5 G/ S2 Z8 ?  s0 ^7 e& E, w- _-        Production trial run completed, if required
-        PPAP
-        Change implemented by supplier
•        Supplier data received
-        SCRR sections 1 & 2 completed
-        Include supporting information
" I9 H4 u; k2 f* `; cImplementation timeline
5 s$ Q7 T" N8 ]* e( hSketches, drawings
: G3 z7 S- A, g% G% L* d  t) PSample parts
3 h( s, @7 B9 c" u( D3 X3 C; X0 zContingency plan
-        Approved SCRR
PPAP documentation: submission requirements determined by supplier quality
! X3 C; u5 B7 a2 ^3 w, s( eCompany implementation requirements determined by SQE:
        Production trial run
        Run @ rate(task 16)
; p5 K1 \& J# G& L7 a- j        Early production containment(task 14)
•        Summary
-        Supplier submits SCRR of proposed change prior to implementing change
-        Company functional areas approve or reject
-        PPAP and other implementation requirements as defined on SCRR completed
  {! z" {0 L# E2 o: o  e5 n-        Approved change implemented
-        Supplier starts production with change implemented in coordination with company receiving plant