保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
Protecting the customer

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8 K$ [% F$ \8 I8 T4 r4 R•        Process FMEA
-        Eliminate or reduce the frequency of occurrence of unacceptable products.
-        Increase the detection of unacceptable products
2 F+ |0 g' g4 v6 P-        Aid in the analysis of New manufacturing and assembly process
-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
-        Identify process deficiencies
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•        Process Control plan
-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
2 M( b3 B' S' a9 W& ^0 j-        Ensure all critical and significant characteristics are controlled to specification.
-        Provides for appropriate operator instructions and reaction plan
! U# s+ O5 F% B6 a1 Q& _-        Implement prevention strategies from PFMEA
- O) ?& ?$ g; k8 k' L- i7 j5 d-        Incorporate lessons learned
-        Process must be operated in accordance with the Control Plan – It’s a contract

' W- P' R2 }, C7 j•        Production Process Review ( Process control audits):
-        In depth review of supplier’s process
-        Assess the gap between process documentation and actual practice
' C) e9 N% T; J9 Z! w-        Document review:
        Process flow chart and control plan
4 r* d1 w, B" h% T) G        PPAP
* o% W( _9 c5 C/ B( ?( z6 s. e        Work instructions
, c. ?" H- e$ v+ k-        Observations from plant floor
5 \) G& i3 o7 v3 n( C: G( J-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies
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•        Root cause analysis – 5 Why
- x- k7 d& a) U5 H& s-        conduct a “5-Why” investigation to accurately identify the root cause
        for the specific problem
Why did we have the problem?
        for Why the problem was not detected
6 A' N9 `, U5 n( k* B# k9 YWhy did the problem reach the customer?
        For the “system” allowed the problem to occur
Why did our “system” allow it to occur?
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' K# \7 B* _% J0 J" M7 N  C•        Change control
( B" c/ f) g; KTask description:
Common change control process for changes suggested by supply base
•        Purpose:
-        communize company change process methodology
, ~! I2 c+ V8 z+ k7 |- ~! Q, b; V7 M-        ensure the full impact of proposed change is analyzed prior to  implementation
•        Application
When a supplier requests a change to a part after full PPAP
•        Methodology
-        supplier submits Supplier Change request/Review (SCRR) form
-        supplier change request is assigned a tracking number by supplier quality
-        section 3 of SCRR is completed and disposition determined by company
7 q0 p; v) ~# ?+ p& f$ ~•        Supplier change Request/Review
-        section 1: change description: anyone can initiate
-        section 2: change impact:
3 A  q) |. N' e7 ]1 cCompleted by supplier
1 Y$ ?" H+ v9 ~5 w1 U3 iImplementation Plan including contingency plan
-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
1 m; @8 _$ N  b•        Rejected SCRR
-        feedback to supplier copies of SCRR
-        file original SCRR records in SCRR tracking system
•        Approved SCRR
-        SCRR distributed and records filed
1 U0 e3 ]8 F7 T8 }3 z-        Company’s drawings/Documents updated as required
-        Production trial run completed, if required
-        PPAP
-        Change implemented by supplier
•        Supplier data received
, G5 C7 o& g' C; G) j1 P' ^-        SCRR sections 1 & 2 completed
, z+ V# g' b9 |-        Include supporting information
1 |# P3 J2 Q% s$ SImplementation timeline
Sketches, drawings
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7 E. J# C! G: {Contingency plan
-        Approved SCRR
) g* @0 j* F0 R, QPPAP documentation: submission requirements determined by supplier quality
Company implementation requirements determined by SQE:
1 b; J) l  C  ^; N$ _        Production trial run
        Run @ rate(task 16)
        Early production containment(task 14)
•        Summary
-        Supplier submits SCRR of proposed change prior to implementing change
-        Company functional areas approve or reject
-        PPAP and other implementation requirements as defined on SCRR completed
-        Approved change implemented
: I% d5 n7 K+ m2 \-        Supplier starts production with change implemented in coordination with company receiving plant