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Problem Solving Toolbox ( `8 ] N/ D. Z0 g; k
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' n% |! W5 T/ S( j3 q[size=67%]-5 Why
; T5 q! T- y$ O5 Q- `: E1 ?$ p[size=67%]-Is-Is Not Matrix
+ r/ S( u& O, y, l7 p1 o[size=67%]-Problem Solving Tree
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[size=111%]•5-Why is a Root-Cause-Analysis tool % u* @ T, ?; O0 A6 f( @
[size=111%]•5-Step is a Problem-Solving-Process
' k/ _$ [: c9 ^3 mØStep 1: Identify and define the problem.
( Q% Y# Q; S- i4 b) }" YØStep 2: Take immediate action to prevent the problem from reaching the customer. 7 q3 v# b( J" l% @
ØStep 3: Identify the root cause of the problem.
" L4 g+ {: p0 L/ HØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem.
! N# J; l! R; c4 ^0 uØStep 5: Verify that the corrective action is effective. |
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发表于 2010-6-2 08:52:33
