I think that we shall deeply understand the following concept firstly:# l* x4 t: O1 \! g9 {* P# d1 ~: n
1) Cross function team$ P; q5 @0 ^; d
2) Process approach from ISO9k and Agenda(a book)1 [) D3 K( N, J3 A' C6 U% v6 `
3) BU management- _" X3 {. P* [: K
9 s, g2 d9 h3 r% w4 T3 M% u
And then you will draw a right answer out...