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Crosby's 14 Steps To Improvement) n! v& U% J; g( U) ~2 n; E# ^ F
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• Crosby’s 14-step approach for quality
2 `" s3 V9 b' W& j. b% z$ d" Bmanagers to get their organizations on track$ ~* I, ]/ J" P; t
focuses on long-term employee participation,
4 j$ Q0 t" v: r# V) A- `not short-term motivational tactics." r' ?5 J; J. l' n2 U
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• This article is adapted from chapter eight of( W% Z Y' R' J2 r& R2 U) N/ x
Quality Is Free: The Art of Making Quality7 y7 j) @4 R( B' i% D8 V) V
Certain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
