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Crosby's 14 Steps To Improvement
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• Crosby’s 14-step approach for quality3 ]" r( y$ m/ M) @1 s
managers to get their organizations on track' E& F+ E: y8 p8 o4 |
focuses on long-term employee participation,$ G6 o5 e( Q& ^0 M: p1 V/ ]# w& ^
not short-term motivational tactics.
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% t% Z9 [+ o" X2 z• This article is adapted from chapter eight of
- M" C+ S- V: K' KQuality Is Free: The Art of Making Quality
: F8 W5 p+ Y' Q! J# |7 g' E/ G( GCertain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
