保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
9 p0 m9 E; k, c9 S4 c. PProtecting the customer

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•        Process FMEA
' O0 L& `+ N, i1 s" |-        Eliminate or reduce the frequency of occurrence of unacceptable products.
2 V8 ?9 y) t% l6 U-        Increase the detection of unacceptable products
-        Aid in the analysis of New manufacturing and assembly process
-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
3 Z! ^3 v4 r; h- G9 ?-        Identify process deficiencies
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•        Process Control plan
-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
! k, ]- X1 i( ?5 y8 d% V9 j- P-        Ensure all critical and significant characteristics are controlled to specification.
-        Provides for appropriate operator instructions and reaction plan
-        Implement prevention strategies from PFMEA
-        Incorporate lessons learned
1 u% P8 u7 ~) m! @  X+ V7 A-        Process must be operated in accordance with the Control Plan – It’s a contract
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# j- B0 z6 A9 H% C8 F  ?, u•        Production Process Review ( Process control audits):
-        In depth review of supplier’s process
" K+ X+ G) w, K. P3 ~. X-        Assess the gap between process documentation and actual practice
2 f. t# B) h2 z/ o" X+ L& b" Q-        Document review:
        Process flow chart and control plan
        PPAP
' O5 F' t4 r$ {# ~        Work instructions
-        Observations from plant floor
  Y# \+ K+ U, [( p0 ?7 h-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies
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•        Root cause analysis – 5 Why
( y" M; z: ?% {$ R-        conduct a “5-Why” investigation to accurately identify the root cause
        for the specific problem
Why did we have the problem?
        for Why the problem was not detected
Why did the problem reach the customer?
        For the “system” allowed the problem to occur
Why did our “system” allow it to occur?

•        Change control
Task description:
Common change control process for changes suggested by supply base
•        Purpose:
; L; Q5 Z: W/ ]) c9 b6 v) _) ^-        communize company change process methodology
& r4 `' y' X. Y0 n-        ensure the full impact of proposed change is analyzed prior to  implementation
- I+ ]2 M& E, U# P4 j6 W: M4 _•        Application
: ^" ]/ |/ S) D2 u# sWhen a supplier requests a change to a part after full PPAP
0 R. t4 L$ S5 z2 b0 i5 m" i•        Methodology
-        supplier submits Supplier Change request/Review (SCRR) form
8 `% [/ G2 N( i4 v! b-        supplier change request is assigned a tracking number by supplier quality
-        section 3 of SCRR is completed and disposition determined by company
* b% o2 w: D; Y- f•        Supplier change Request/Review
-        section 1: change description: anyone can initiate
-        section 2: change impact:
8 D3 i2 H1 C+ ?) ZCompleted by supplier
: T* k* {1 e, g( x% T# bImplementation Plan including contingency plan
0 W, p: I5 v( ]( i-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
5 j' {+ ~' M! h9 ^! L•        Rejected SCRR
5 v5 b( c+ `( a% S' o) D% r7 h-        feedback to supplier copies of SCRR
/ K8 @/ H+ s' J6 @-        file original SCRR records in SCRR tracking system
•        Approved SCRR
! E* P3 ~# s; e# I, ^: T-        SCRR distributed and records filed
-        Company’s drawings/Documents updated as required
2 j1 J5 [5 ^2 ]# w. O-        Production trial run completed, if required
) ^  ]- ~. S& P3 Q7 s7 x-        PPAP
-        Change implemented by supplier
% k- O6 p! X# l% C& S6 }•        Supplier data received
, `7 W7 M4 v% b5 ?/ [8 ^+ |-        SCRR sections 1 & 2 completed
-        Include supporting information
0 V5 n3 o" Z) Q/ H9 r' YImplementation timeline
# \; B/ S1 t' |! D1 U9 g7 wSketches, drawings
Sample parts
2 b/ b' k% P* g; qContingency plan
-        Approved SCRR
, o, }6 m# f) M& yPPAP documentation: submission requirements determined by supplier quality
Company implementation requirements determined by SQE:
        Production trial run
8 g" V) i' v$ q4 R! ~* B        Run @ rate(task 16)
        Early production containment(task 14)
•        Summary
6 g- u3 ^# I, }4 l  q-        Supplier submits SCRR of proposed change prior to implementing change
1 ?) Y; y  p1 y& `  M-        Company functional areas approve or reject
2 ]& P7 y. F( V6 v: V-        PPAP and other implementation requirements as defined on SCRR completed
* q0 E/ Z2 g  {1 D) p# ~; `-        Approved change implemented
-        Supplier starts production with change implemented in coordination with company receiving plant