保护客户-世界级的理念

futurepower

一个世界500强企业的采购质量内容，主要是针对提供客户满意的。 很不错，建议大家看看
% t% I, C. [& k! t1 x2 I0 wProtecting the customer

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% E: {: P: F) J/ I$ N7 K+ r•        Process FMEA
1 w( _* S# b1 H-        Eliminate or reduce the frequency of occurrence of unacceptable products.
-        Increase the detection of unacceptable products
-        Aid in the analysis of New manufacturing and assembly process
-        Ensure that potential failure modes of the process , and their effects, are considered and addressed
-        Identify process deficiencies

& d6 t  D2 ]  Z. \$ F* A  J. b! r•        Process Control plan
-        Overall plan for controlling a process and preventing defects from escaping the manufacturing facility
-        Ensure all critical and significant characteristics are controlled to specification.
-        Provides for appropriate operator instructions and reaction plan
-        Implement prevention strategies from PFMEA
( e* L! x& r$ k3 U-        Incorporate lessons learned
$ }8 ]3 s6 ]8 @0 f-        Process must be operated in accordance with the Control Plan – It’s a contract

•        Production Process Review ( Process control audits):
-        In depth review of supplier’s process
) K. V, O1 g+ \, ~8 y-        Assess the gap between process documentation and actual practice
; R7 D2 Y2 M9 E& H4 h/ U-        Document review:
% J5 G- V* X) z5 p* _7 w        Process flow chart and control plan
5 v! G& ^1 z# W9 A  F* a  O9 o        PPAP
        Work instructions
( H& W5 r. f, b. ?% k  X' b-        Observations from plant floor
-        “Proactive” tool used prior to PPAP and “Reactive” tool as problems occurs to close process gaps or deficiencies
+ }- o$ l/ i; ?) H- @0 A
' z/ C7 m- t  n: F) l•        Root cause analysis – 5 Why
% d, @/ _, Y1 q+ V- o-        conduct a “5-Why” investigation to accurately identify the root cause
        for the specific problem
4 o3 A+ ?' |" h- _/ y" eWhy did we have the problem?
4 s& Y) g) m4 X& ?0 z& f$ k9 I        for Why the problem was not detected
8 O' Q/ R6 q0 |2 J! ]+ c9 a" u! `Why did the problem reach the customer?
        For the “system” allowed the problem to occur
Why did our “system” allow it to occur?

3 \' g% h) x3 o- S  |5 U•        Change control
' M  V  S: m' OTask description:
9 p) t; R' `% ~% k; I8 S1 MCommon change control process for changes suggested by supply base
•        Purpose:
: }* F: Q( f( A# N! x-        communize company change process methodology
/ E' C( b3 {  L5 F-        ensure the full impact of proposed change is analyzed prior to  implementation
5 D; ^5 ^" u6 r* d1 w% T( t; `! m•        Application
2 A# W- P; `7 m6 }* V& [' G" gWhen a supplier requests a change to a part after full PPAP
! P& g1 D! \" I7 M•        Methodology
3 W2 M+ b% O) g* b# K-        supplier submits Supplier Change request/Review (SCRR) form
-        supplier change request is assigned a tracking number by supplier quality
) r$ N) d, y9 V-        section 3 of SCRR is completed and disposition determined by company
•        Supplier change Request/Review
2 z  J; A, P" u4 J# ?6 J' ^-        section 1: change description: anyone can initiate
-        section 2: change impact:
Completed by supplier
Implementation Plan including contingency plan
& ]3 X$ ~8 [. y+ }4 l7 f4 H-        section 3: Disposition: completed by company affected functional areas i.e. Engineering & manufacturing
•        Rejected SCRR
-        feedback to supplier copies of SCRR
2 k8 }$ B# {$ o0 H/ W3 Q6 X! m: V-        file original SCRR records in SCRR tracking system
•        Approved SCRR
-        SCRR distributed and records filed
& A3 N" P. i/ r3 {-        Company’s drawings/Documents updated as required
% I2 m# E  f; U5 \' A6 t-        Production trial run completed, if required
* F0 U' s$ k9 R4 R9 L+ h) D7 P-        PPAP
-        Change implemented by supplier
•        Supplier data received
$ n* c! Q( C/ {. \- O8 T-        SCRR sections 1 & 2 completed
-        Include supporting information
2 ]- L* m  ]' K- b5 jImplementation timeline
Sketches, drawings
" m( A- N- n% N8 M& H2 FSample parts
, p" ~' \9 a+ I) B1 Y& {Contingency plan
-        Approved SCRR
& W9 A1 ?8 M% s( ZPPAP documentation: submission requirements determined by supplier quality
$ E2 `( e# g8 T% h9 tCompany implementation requirements determined by SQE:
* U: @5 C4 Z% ~5 a        Production trial run
        Run @ rate(task 16)
        Early production containment(task 14)
•        Summary
) C. r1 {, r; {' Z-        Supplier submits SCRR of proposed change prior to implementing change
-        Company functional areas approve or reject
1 u  A; t/ o, A-        PPAP and other implementation requirements as defined on SCRR completed
-        Approved change implemented
7 I, D0 K. T6 x; S3 u-        Supplier starts production with change implemented in coordination with company receiving plant