|
|
马上注册，结识高手，享用更多资源，轻松玩转三维网社区。
您需要 登录 才可以下载或查看，没有帐号？注册
x
Lean Six Sigma For Service
' ^3 q% k) W" J6 l5 U
2 f, D A8 A# U& Z$ T7 j: PIntroduction
2 Y( p* }! M+ j5 f# w) Y
* l1 J7 H4 P; h0 hPart I - Using Lean Six Sigma for Strategic Advantage in Service
* N* ~* ?+ Y5 v( rChapter 1 - The ROI of Lean Six Sigma for Services * u" y6 R3 g) r' O; e% P, y- G
Chapter 2 - Getting Faster to Get Better—Why You Need Both Lean and Six Sigma . d7 {* Y' |+ ^9 |7 w
Success Story #1 - Lockheed Martin Creating a New Legacy ! j# |7 S! T" D2 B4 o
Chapter 3 - Seeing Services Through Your Customers’ Eyes—Becoming a customer-centered organization " t* v S& A+ J" ^/ I3 r( @' C8 w
Success Story #2 - Bank One Bigger… Now Better . F! P7 i5 h3 c4 k1 \. R
Chapter 4 - Executing Corporate Strategy with Lean Six Sigma , }; W3 o4 B! B. t8 f7 s; i0 ]7 w* Y
Success Story #3 - Fort Wayne, Indiana From 0 to 60 in nothing flat ) r* B6 j* J8 w& d, E9 m+ p
Chapter 5 - The Value in Conquering Complexity 3 V- L! Y4 e/ S& g
Success Story #4 - Stanford Hospital and Clinics—At the forefront of the quality revolution
8 i5 s3 C3 y/ W- `Part II - Deploying Lean Six Sigma in Service Organizations ; c0 T2 O( [6 i/ @4 V" [
Chapter 6 - Phase 1—Readiness Assessment
- \: {. I4 W) XChapter 7 - Phase 2—Engagement (Creating Pull) 3 Z" @' Q# }5 X) [$ T' V) o1 Q* y8 `0 s
Chapter 8 - Phase 3—Mobilization
6 Y; R' f" Q+ v) c; S" R0 SChapter 9 - Phase 4—Performance and Control
. X `% _5 K$ bPart III - Improving Services
4 N8 A7 {+ K& lChapter 10 - Service Process Challenges " p& r! l" k$ m0 L* W
Chapter 11 - Using DMAIC to Improve Service Processes
- Y" H8 i; z8 h, \6 S) s3 u5 zChapter 12 - First Wave Service Projects ) d0 s) B1 f" }$ J7 o
Chapter 13 - Raising the Stakes in Service Process Improvement
7 p Z/ ]$ P& O" S; c% E- M) [7 xChapter 14 - Designing World-Class Services (Design for Lean Six Sigma)
, \' u* Y$ t, E9 A' T* v0 | pIndex 3 S& d: i" n# d3 F" ?9 ?7 p
List of Figures ) r8 o7 z* x: X
List of Tables
9 W7 F4 ]" t4 N8 WList of Figure Examples
4 Y' h5 j% \! W, hList of Sidebars- K8 U D4 I: v
. r, O, B3 x) {/ u+ y
[ 本帖最后由 Paul_peng 于 2007-2-12 23:09 编辑 ] |
-
|
[复制链接]
发表于 2007-1-16 00:15:53
楼主