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Problem Solving Toolbox
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! M/ A4 | v C: W5 f% \[size=67%]-5 Why
/ P9 u' j$ H8 k b& o[size=67%]-Is-Is Not Matrix
; D; u" E- I2 u# Q! g[size=67%]-Problem Solving Tree
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( Q8 F* h/ J) }' w [size=111%]•5-Why is a Root-Cause-Analysis tool
8 n9 l0 ~6 z; y7 Q) c, L[size=111%]•5-Step is a Problem-Solving-Process
b! G9 q" s4 @ØStep 1: Identify and define the problem.
b2 o3 }) N) U+ \ _$ eØStep 2: Take immediate action to prevent the problem from reaching the customer. ' G( X5 D1 o, |- I" k- {
ØStep 3: Identify the root cause of the problem.
4 d; w9 T5 g+ I1 A; y# AØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem. 0 m5 W! y: ~ G; L& f: t% O) \. _, Q
ØStep 5: Verify that the corrective action is effective. |
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发表于 2010-6-2 08:52:33
