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Crosby's 14 Steps To Improvement
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* l7 T$ h9 A$ V8 ]" q4 L# X/ n" Q; K2 i1 U F2 j* k/ S
• Crosby’s 14-step approach for quality
9 E7 x( j9 i: F8 F7 q! W f8 Zmanagers to get their organizations on track. e2 ~/ {" O6 R E |
focuses on long-term employee participation,
) m2 A2 v1 S' T+ I6 i7 lnot short-term motivational tactics.5 F/ H+ G0 `% w; p7 r7 C* Z; w; l
+ n; ]9 R$ M& y2 w• This article is adapted from chapter eight of
1 D+ I' ?# @9 M7 X, B4 K+ lQuality Is Free: The Art of Making Quality, u( B1 V) }+ h i0 W+ K( j# G- b; H2 ^0 i
Certain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
