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Problem Solving Toolbox
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[size=67%]-Is-Is Not Matrix
% |" L' |6 ]4 w9 n[size=67%]-Problem Solving Tree
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[size=111%]•5-Why is a Root-Cause-Analysis tool
) I4 G0 ~- p3 s; }, x- {# w[size=111%]•5-Step is a Problem-Solving-Process
, u" o! @; I4 H# h1 G F/ k% kØStep 1: Identify and define the problem.
) h/ p* v9 E& `4 cØStep 2: Take immediate action to prevent the problem from reaching the customer. 7 ?3 C+ F+ D8 ?! c+ D# ~! M8 X$ P
ØStep 3: Identify the root cause of the problem.
& B7 C1 [% e3 E" }/ x- F) FØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem.
Y: V# ^; i& {' p) A" J7 o* i, MØStep 5: Verify that the corrective action is effective. |
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发表于 2010-6-2 08:52:33
