Problem Solving Toolbox 7 y ^. m( p A4 [$ \, s! \9 W3 _
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[size=67%]-5 Why % P* b( a! Q# z: ^" Y
[size=67%]-Is-Is Not Matrix ' R1 V2 d5 B: {* g9 P; Q[size=67%]-Problem Solving Tree 7 F$ T0 O( u) g0 \9 X) g' Z
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[size=111%]•5-Why is a Root-Cause-Analysis tool - @0 M2 a- Q- k- M3 v% }; N" g[size=111%]•5-Step is a Problem-Solving-Process 0 r) h$ \- o5 a
ØStep 1: Identify and define the problem. ! H! I3 p X6 Y6 q1 m5 l2 Z' K
ØStep 2: Take immediate action to prevent the problem from reaching the customer. & h# }; Q9 l- BØStep 3: Identify the root cause of the problem. 5 R0 F# o9 R* [: U Y4 c
ØStep 4: Take irreversible corrective action to eliminate or minimize the effects of the root cause of the problem. / b& B# ^3 P* pØStep 5: Verify that the corrective action is effective.
发表于 2010-6-2 08:52:33
