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Crosby's 14 Steps To Improvement1 `$ L& h F0 ~+ T7 y/ [
) ]$ I, ? ^4 L8 U" W8 x L
+ E3 P, s4 ]; e( R• Crosby’s 14-step approach for quality( N# X1 S: z* y6 @ Y3 I
managers to get their organizations on track s" s2 a9 E- @3 R, w
focuses on long-term employee participation,
6 G! y5 y* E! ?not short-term motivational tactics.
( `- S4 c H$ }* Z$ ?* O) o0 l8 d
8 t1 R# m( ]0 T, t/ F3 ~$ o• This article is adapted from chapter eight of
& R7 \2 }- D2 G* K7 y/ wQuality Is Free: The Art of Making Quality5 r" f( p5 g. m8 ]- d
Certain, originally published in 1979. |
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发表于 2007-6-9 21:01:17
